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1. Introduction
Welcome to All In One TV ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our IPTV streaming services.
By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Account Information: Name, email address, username, and password when you create an account
- Payment Information: Billing address, payment card details, and transaction history (processed securely through third-party payment processors)
- Contact Information: Email address, phone number, and postal address for customer support and service delivery
- Identity Verification: Information required to verify your identity and prevent fraud
2.2 Technical Information
We automatically collect certain technical information when you use our services:
- Device Information: IP address, device type, operating system, browser type, and unique device identifiers
- Usage Data: Viewing history, content preferences, search queries, and interaction with our platform
- Connection Data: Internet service provider, connection speed, and streaming quality metrics
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
2.3 Location Information
We may collect approximate location information based on your IP address to provide region-specific content and comply with licensing agreements.
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve our IPTV streaming services
- Account Management: To create and manage your account, process subscriptions, and handle renewals
- Payment Processing: To process transactions and send billing confirmations
- Customer Support: To respond to your inquiries, provide technical support, and resolve issues
- Personalization: To recommend content based on your viewing preferences and habits
- Communications: To send service updates, promotional offers, and important notifications
- Security: To detect, prevent, and address fraud, unauthorized access, and security issues
- Analytics: To analyze usage patterns and improve our services
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
4. How We Share Your Information
We may share your information in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our platform, including:
- Payment processors and financial institutions
- Cloud storage and hosting providers
- Customer support and communication tools
- Analytics and performance monitoring services
- Content delivery networks (CDNs)
4.2 Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:
- Comply with legal obligations
- Protect our rights, property, or safety
- Prevent fraud or security threats
- Respond to lawful requests from public authorities
4.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the business transaction.
4.4 With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content recommendations
- Improve security and prevent fraud
- Deliver targeted advertisements (if applicable)
You can control cookie preferences through your browser settings. However, disabling cookies may limit certain features of our services.
6. Data Security
We implement robust security measures to protect your personal information:
- Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols
- Access Controls: Strict access controls limit who can view or process your information
- Secure Storage: Personal data is stored on secure servers with multiple layers of protection
- Regular Audits: We conduct regular security audits and vulnerability assessments
- Employee Training: Our staff receives regular training on data protection and privacy practices
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will securely delete or anonymize it.
Specific retention periods include:
- Account Information: Retained while your account is active and for a reasonable period afterward
- Payment Records: Retained for 7 years for tax and accounting purposes
- Usage Data: Typically retained for 12-24 months for analytics purposes
- Customer Support Records: Retained for 3 years after the last interaction
8. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to certain legal limitations)
- Portability: Request transfer of your data to another service provider
- Objection: Object to certain processing activities, such as direct marketing
- Restriction: Request restriction of processing in certain circumstances
- Withdraw Consent: Withdraw consent for processing where consent was the legal basis
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
11. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date at the top of this policy
- Sending an email notification for significant changes
Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.
13. GDPR Compliance (European Users)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):
- Legal basis for processing your data (consent, contract, legal obligation, or legitimate interests)
- Right to lodge a complaint with your local data protection authority
- Right to not be subject to automated decision-making, including profiling
14. CCPA Compliance (California Residents)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect, use, and share
- Right to delete personal information (with certain exceptions)
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights